The following procedure will show you how to obtain an RMA (Return Material Authorization)
Answer
Hardware
Many Adaptec hardware products are covered by a 5-year Limited Warranty. See your warranty card for complete details regarding the warranty on your specific product.
Return for Credit
If you purchased an Adaptec Product through an authorized Adaptec Reseller, Retailer or Technology Distributor within the last 30 days and the product has not been opened (used) contact them directly to inquire about a credit or refund.
All other inquiries concerning replacement/exchange, refund or credit must be processed through Adaptec's Technical Support
RMA
If you purchased your Adaptec Product directly from Adaptec, an Adaptec authorized Reseller, Retailer or Technology Distributor and need a replacement/exchange please contact Adaptec's Technical Support directly to request an RMA.
For the most efficient service, have your Adaptec product at hand when calling our Technical Support Department. The TSID and/or serial number of the product and fault description is required.
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