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    Powered by RightNow Technologies
  Answer ID  
4945
  Products  
  General
  Category  
  Support Options
  Date Created  
12/11/2002 01:27 PM
  Last Updated  
08/24/2010 09:05 PM
  Access Level  
Everyone

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  Contact Adaptec and ICP Technical Support
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  You can obtain technical information and support through the following sources:
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Adaptec Self Help
Image www.adaptec.com/en-US/support - Select your product from our Support main page to get to product specific downloadable files, articles and manuals.
Image ASK - The Adaptec Support Knowledgebase . Search for information, troubleshooting tips and frequently asked questions for your product. Available in English, German, French and Japanese.

Email Support

Image ASK Us - After searching for your answer in ASK, if you still need help, submit your question to our technical support specialists. Available in English, German, Italian, Spanish and French.
Image Your Technical Support Identification (TSID) number will be required to ASK Us.
Image Read more about Adaptec Service Policies to find out if you will be able submit your question to one of our support specialists.

Speak with a Support Specialist


North America | Europe | Russia | Japan | Australia

Return a Product
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How to get a RMA (Return Material Authorization) number to return a product

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To speak with an Adaptec Technical Support Specialist in North America
Normal business hours support* 408-934-7274 Monday - Thursday 9:00 AM - 6:00 PM, Friday 10:00 AM - 2:00 PM (except holidays),
U.S. Central Time
After hours support service**

If you have a Gold, Silver, Copper, or Bronze Contract, please refer to your contract documentation for your Priority Technical Support telephone numbers.
1-800-416-8066 Receive technical support outside of Adaptec's regular business hours.
Image Your Technical Support Identification (TSID) number will be required to speak with a support specialist.
Image Read more about Adaptec Service Policies to find out if you will be able to speak with one of our support specialists.

* For the quickest service when calling Technical Support, please see How to Expedite your Service . Please note: Support options vary by product.
** Available only to customers calling from within the United States. Weekdays and Weekends: $199 per call, payable by MasterCard, Visa or American Express.
Holidays: $250 per call, payable by MasterCard, Visa or American Express.

Adaptec Inside Sales
800.442.7274
408.957.7274
Sales and product information is also available online .
Consult a friendly and knowledgeable Adaptec Sales Associate for no-pressure pre-sales product assistance and to answer your questions on:

  • Product features
  • Compatibility
  • Which product to purchase
  • Where to purchase in your area

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To speak with an Adaptec Technical Support Specialist in Europe


Your Technical Support Identification (TSID) number will be required to speak with a support specialist. Please note: Support options vary by product.


French Language: +49-89-43 66 55 33

Monday - Thursday 9:00 AM - 1:00 PM, 2:00 PM - 5:00 PM, Friday 9:00 AM - 1:00 PM (except holidays), CET (GMT+1)

German Language: +49-89-43 66 55 22

Monday - Thursday 9:00 AM - 1:00 PM, 2:00 PM - 5:00 PM, Friday 9:00 AM - 1:00 PM (except holidays), CET (GMT+1)

English Language: +44-12-76 85 45 44 or +49-89-43 66 55 44

Monday - Thursday 9:00 AM - 1:00 PM, 2:00 PM - 5:00 PM, Friday 9:00 AM - 1:00 PM (except holidays), CET (GMT+1)

ICP vortex

Image If you have technical questions or problems with ICP Controller, please contact ICP technical support.

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To speak with an Adaptec Technical Support Specialist in Russia

Your Technical Support Identification (TSID) number will be required to speak with a support specialist. Please note: Support options vary by product.

English Language: 8 10 800 219 41 049 (toll free for calls from Russia only*, English language only)

Monday – Thursday 9:00 AM – 1:00 PM and 2:00 PM – 5:00 PM, Friday 9:00 AM – 1:00 PM (except holidays), CET (MSD -2)

*Please note that some mobile operators do not support calls to toll-free numbers. If you cannot reach this number from your mobile phone please contact us via ASK Us (see E-Mail Support above).

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To speak with an Adaptec Technical Support Specialist in Japan

Your Technical Support Identification (TSID) number will be required to speak with a support specialist. Please note: Support options vary by product.

0066-3313-2601 (toll free, available in Japan only)


Monday - Friday (except holidays) 9:00 AM - 12:00 PM, 1:00 PM - 6:00 PM TSC

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To speak with an Adaptec Technical Support Specialist in Australia

Your Technical Support Identification (TSID) number will be required to speak with a support specialist. Please note: Support options vary by product.

(+61) 2-9503-1555

Monday - Friday (except holidays) 10:00 AM - 5:00 PM Australia EST (GMT +10)

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