| Adaptec's Commitment to you |
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Adaptec is committed to providing you with a quality service experience. We take pride in the level of service we provide our customers. If you have an experience you would like to share with us, we welcome your feedback.
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| Service Policies |
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| Complimentary Support |
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Many Adaptec hardware products are provided a period of complimentary support from the date of manufacture. Support is provided via webmail and/or telephone (some products may incur a nominal charge for telephone assistance). Some products do not carry a technical support program but do carry a full manufacturer’s warranty.
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*This does not include Premium Service offerings.
Support Options
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| Beyond Complimentary Support |
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Products beyond the complimentary support period, outlined above, are supported via phone and email for a fee.
Paid Support is available until the product is in Discontinued Support status.
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| Discontinued Support |
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Adaptec will no longer provide support via phone or email. Limited information may be available on our website.
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Discontinued Support Product List
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| OEM (Original Equipment Manufacturer) Products Support |
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An Adaptec OEM product was included as part of another manufacturer's complete package. The Adaptec product is part of their product offering and therefore best supported by them. Adaptec will also provide support for a fee.
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More information on OEM hardware
Support Options
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| Operating System (OS) Support |
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Adaptec will discontinue addressing operating system issues six months after support of an operating system has been discontinued by the operating system manufacturer. Adaptec will continue to support known operating system issues with regard to supported Adaptec products.
More information on Novell operating systems
More information on Microsoft operating systems
More information on Red Hat Linux operating systems
More information on SUSE Linux operating systems
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